Returns & Exchanges
We stand behind our professional-grade cookware and offer a 30-day trial period to ensure your complete satisfaction. If you are not entirely happy with your HexClad purchase, we provide easy returns and exchanges for all products in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
Pack Your Items
Securely place your cookware in its original packaging or a sturdy box to prevent damage during transit.
Ship and Refund
Drop off the package at any authorized carrier location; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing