Frequently Asked Questions
Everything you need to know about the world's most versatile cookware.
What makes HexClad cookware different from traditional non-stick pans?
HexClad features a patented laser-etched hexagon design that creates a system of peaks and valleys. The stainless steel peaks provide durability and professional searing capabilities, while the non-stick valleys allow for easy cleanup and low-oil cooking.
Is HexClad cookware dishwasher safe and metal utensil safe?
Yes, our hybrid technology is designed for modern convenience. You can use metal spatulas and whisks without scratching the surface, and all our pans are 100% dishwasher safe, though we recommend hand-washing to extend the aesthetic life of the product.
Can I use HexClad on an induction cooktop?
Absolutely. HexClad is constructed with a magnetic stainless steel base, making it compatible with all cooktops, including induction, gas, electric, and ceramic. It is also oven safe up to 500°F.
What is your shipping policy and how long does delivery take?
We offer free standard shipping on all orders within the contiguous United States. Most orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location.
Do you offer a lifetime warranty?
Yes, we stand behind our quality. HexClad offers a limited lifetime warranty against manufacturer defects. If your cookware peels, bubbles, or warps due to a manufacturing flaw, we will replace it at no cost to you.
What is your return policy if I am not satisfied?
We offer a 30-day 'Love It or Return It' guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the items are in their original packaging.